General Terms and Conditions

1. GENERAL

The General Terms and Conditions of Business are drawn up in accordance with the consumer protection regulations, based on the recommendations of the Slovenian Chamber of Commerce and Industry and the international codes for online and electronic commerce. The website tae-morei.si (hereinafter referred to as the “Website”) is operated by the company TAE MOREI, Dušanka Grahovac s.p. (hereinafter referred to as the “Trader”).

These General Terms and Conditions define the operation of the website, the rights and obligations of the visitor, the user and the customer, and the business relationship between the Trader and the user as a customer of the services offered on the website.

2. ACCESSIBILITY OF INFORMATION

The trader undertakes to make them available to the user at all times:

  • information about the User complaint procedure and the contact details of the Trader’s contact person for Users;
  • the identity of the Trader (in particular the company name and registered office and the number of the register where the company is registered);
  • contact details to enable the user to communicate quickly and effectively with the Trader (email address, telephone, etc.);
  • information on the essential features of the services offered on the website;
  • information on the availability of the services offered on the website;
  • the manner and conditions of performance of the services, in particular the place and time limit for performance;
  • information on how to pay;
  • information on the offer’s validity period from the website;
  • information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;

3. OFFER OF SERVICES, TIME LIMIT FOR PERFORMANCE AND ACCEPTANCE

Due to the nature of doing business online, the services offered on the website change and are updated frequently and quickly.

The deadline for the execution of the services is set individually for each order via email. When placing an order, the user may specify one of the following methods of collection of the services:

  • remote, where the service is delivered online or by another agreed means.
  • in person at the company’s head office.

4. PAYMENT METHODS

The trader provides the following payment methods for the purchase of services from the website:

  • by direct Paypal payment;
  • by credit or debit card.

5. PRICES

All prices on the website are quoted in euros and include VAT, unless explicitly stated otherwise. The prices on the website are valid only for electronic ordering of services via the website.

All prices are valid at the time of ordering and have no pre-determined validity and are therefore valid only until changed from time to time. Despite the Merchant’s best efforts to provide the most up-to-date and accurate information, it is possible that a price may be incorrect. In the event that the price of the Service changes during the processing of an order, the Merchant will:

  • enable the user (buyer) to withdraw from the purchase and at the same time offer a win-win and mutually satisfying solution;
  • notify the User (Customer) of the new prices, in which case the User (Customer) shall have the option to modify or cancel his/her order, in whole or in part, or to confirm the order at the new prices, all at no additional cost.

6. PROCEDURE FOR PURCHASING THE SERVICE

6.1 Order Accepted After placing an order, the User (Buyer) receives an e-mail from the Merchant notifying that the order has been accepted. Within 1 hour of receipt of this notification, the User (Buyer) has the option to cancel the order without any consequences. Except for the cancellation option, the User (Buyer) cannot change the content of the order after the order has been placed.

6.2 Order confirmed If the user (buyer) does not cancel the order, the order is processed further. Upon receipt, the Merchant shall review the order, check the availability of the services ordered and confirm or reject the order with a reason. The Trader may also contact the User (Buyer) by telephone on the contact telephone number provided to verify the information or to ensure the accuracy of the execution. Upon confirmation of the order, the Trader shall inform the User (Customer) by e-mail of the estimated time of execution of the service. At this stage, the purchase contract for the purchase of the ordered services between the user (buyer) and the Trader is irrevocably concluded.

7. THE PURCHASE CONTRACT

The Merchant shall issue an invoice in e-form to the User who purchases a service from the Website. The Purchase Agreement in the form of a Purchase Order shall be stored electronically on the Merchant’s server and shall be accessible to the User (the Purchaser) at any time in his/her user profile. The Purchase Agreement shall be concluded in the Slovenian language.

The purchase contract between the Merchant and the User (Buyer) is concluded at the moment the Merchant confirms the order. From that moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the User (Buyer).

8. DEFECTS, REPLACEMENT AND RETURN OF SERVICE

If the services delivered are different from the services ordered (wrong service), the Buyer or Consumer shall return the services delivered and the Trader will replace them with the corresponding services free of charge. The Trader shall also bear the costs of returning the originally delivered services.

If the Services delivered do not meet the characteristics or specifications of the Services ordered (defective Services), the Customer must notify the Provider within eight days from the date of receipt of the Services. If the defect could not be observed by normal inspection on receipt (hidden defect), the Buyer must notify Tae Morei within eight days of the date on which the defect was observed, otherwise the Buyer forfeits this right.

Tae Morei shall not be liable for any defects that become apparent after six months have elapsed since the service was delivered.

The consumer or buyer must describe the defect in detail in the defect notification and give Tae Morei the opportunity to inspect the item.

A consumer or purchaser who has notified the supplier of a defect in a timely and correct manner shall have the right to require the supplier, within two years of the date of notification of the defect, to:

  • rectify a fault in the service; or
  • refund a proportion of the amount paid in proportion to the defect; or
  • replace the faulty service with a new faultless service; or
  • refund the amount paid.

In any event, the consumer or purchaser shall also have the right to claim compensation from the supplier for damages, and in particular for the costs of materials, replacement services, labour, transfer and transport of services, incurred as a result of the fulfilment of the obligation referred to in the preceding paragraph.

9. RETURN AND MONEY CHARGES

The trader has the right to charge administration and transaction costs for the refund of services and money.

10. PHOTOS OF TRANSFORMATIONS

Photos of all makeovers will be publicly displayed, unless the user notifies us in writing in advance that they do not wish us to do so.

11. SAFETY

The trader shall use appropriate technological and organisational means to protect the transmission and storage of personal data and payments. For these purposes, the Merchant uses a 128-bit SSL certificate issued by an organisation authorised for this purpose.

It is also the user’s responsibility to ensure the security of their username and password, and to ensure that their computer is protected by appropriate software and anti-virus protection.

12. CHILDCARE

The Trader shall not accept orders on the Website from someone it knows or suspects to be a child without the express permission of the child’s parents or guardians. The Trader does not offer free access to services on the Website that are harmful to children.

The trader will not accept any personal data concerning children without the express permission of the parents or guardians, nor will the trader disclose any data received from children to third parties other than the parents or guardians.

Any communication aimed at children will be age-appropriate and will not exploit children’s trust, lack of experience or sense of loyalty.

13. PRIVACY POLICY

The Privacy Policy is also part of these General Terms and Conditions and is available on the Tae-Morei.si website.

14. RESPONSIBILITY

The Trader shall use its best endeavours to ensure that the information published on its website is up-to-date and correct, but the characteristics of the Services or the price may change so rapidly that the Trader is unable to correct the information published on the website in a timely manner. In such a case, the Merchant will inform the User (Customer) of the changes and give the User the opportunity to withdraw from the order or to modify the order.

The Trader shall not be liable from the moment of performance of the service for cases of dissatisfaction with the service provided, provided that the service has been performed in accordance with the specifications and the agreement between the Trader and the user (customer).

15. COMPLAINTS, DISPUTES AND APPLICATION OF THE LAW

The trader complies with applicable consumer protection laws. The trader has an effective complaints handling system in place and has a designated person who can be contacted by phone or email in case of problems. In case of problems, the user (customer) may contact the following number for assistance: 031 73 22 33. The user (customer) can send a complaint to the e-mail address info@tae-morei.si. The complaint procedure is confidential.

The trader will acknowledge receipt of the complaint within five working days, let the user (customer) know how long it will take to process the complaint, and keep the user (customer) informed of the progress of the complaint. The Trader will use its best endeavours to resolve any disputes amicably. If no amicable settlement is reached, the court of competent jurisdiction in Ljubljana shall have exclusive jurisdiction to settle any dispute between the Trader and the User (Buyer). The Merchant and the User (Buyer), as participants in electronic commerce, mutually acknowledge the validity of electronic messages in court.

These General Terms and Conditions and any disputes between the Merchant and the User (Customer) shall be governed by and governed by the substantive and procedural law of Slovenia, without giving effect to any rules of private international law that would refer to the application of any other law.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not governed by these General Terms and Conditions.

16. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

In the event of changes in the regulations governing the operation of websites, data protection and other areas related to the operation of the Trader’s website, and in the event of changes to its own business policy, the Trader may amend and/or supplement these General Terms and Conditions, which will be notified to users in an appropriate manner, including, in particular, by means of the Tae-Morei.si website. Any amendments and/or modifications to the General Terms and Conditions of Business shall enter into force and shall be applicable upon the expiry of a period of eight days from the date of publication of the amendments and/or modifications. If a change and/or amendment to the General Terms and Conditions of Business is necessary to comply with regulations, these changes and/or amendments may exceptionally enter into force and application within a shorter period of time.

A User who does not agree with the changes and/or amendments to these General Terms and Conditions must cancel his/her use of the Services within eight days from the date of publication of the notice of the change and/or amendment to the General Terms and Conditions, otherwise, after the expiry of this period, the User shall be deemed to have accepted the changes and/or amendments to the General Terms and Conditions and no evidence to the contrary shall be admissible. Cancellation of the use of the Services shall be made by the User notifying the Merchant of the cancellation by written statement.

The General Terms and Conditions were updated on 1 June 2024.

We wish you many pleasant and beneficial experiences with our services at Tae-Morei.si!